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Privacy Policy - FlowChat

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Privacy Policy

Last Updated: 26 September 2023

We appreciate you utilising our website with address/link: https://aiflow.chat/. The website is operated and governed by the following company: Golden Minute LTD, a company with registered office location at First Floor, 59 Coton Road, Nuneaton, CV11 5TS, United Kingdom (hereinafter referred to as “we”, “us”, “our” or “FlowChat”).

This Privacy Policy states and points out the information, details and data we gather, use, share, distribute and secure when you utilise our website. You consent and concur to the practices/ operations noted in this Privacy Policy by using and accessing our website.

We may sometimes change our privacy statement. We’ll update this page as we make changes to this Privacy Policy. Every time you enter our website or use one of our services, you are required to read this page. By using our website or services in the future, you agree to be bound by any changes.

Data and Information we Gather

You acknowledge that we gather the following data and information about you:

  1. Personal Information: When you make an account or contact us, we may request for private data from you, like your name, email address, phone number, and your login information.
  2. Your IP address
  3. Your user agent

Using the Gathered Data

We value your privacy as if it was our own. This is why we’ve decided to give you a choice in settings whether you wish to save your assistant’s conversations.

By default, nonetheless, we’ll save conversations in the database so you can keep track of what your customers want. If you disable this, no information at all will be saved, keeping your data safe and secure.

We may use the data we have gathered from you for the following purposes:

  1. Enhance, customise, or otherwise improve the user experience within our website or services;
  2. Carry out any other task that, in our good faith judgement, to ensure the security or effective operation of our website or services.

Third Parties

On the website, FlowChat and its users may connect to websites operated by third parties. You relieve FlowChat from any responsibility for the privacy or security practices of these third-party websites as we have not reviewed them for such problems. Please note, we are using OpenAI API and your questions are sent there. According to their privacy policy and according to OpenAI, they are compliant with the General Data Protection Regulation (GDPR) of the EU, and those questions are retained for only 30 days and are not used for any marketing purposes. Thus, you understand that we may be sending your data to OpenAI in the United States (US).

Please be advised that neither this Privacy Policy nor any other policies in place, nor any revisions thereto, grant any participant-related personal information-related rights that may be enforced by third parties. FlowChat is not liable for how any advertiser or third-party website uses the data they gather. Please read the privacy statement of each website you access through external links.

Please be aware that although you are entering into a contract with FlowChat to provide us access to your information, details and personal data, we do utilise third-party individuals and businesses to help us manage this website, including but not limited to contractors, vendors, web hosts, and maintenance providers.

Therefore, it is essential that you provide any third parties we work with the same rights set forth in this privacy policy as you do for us. For the aforementioned reason, you hereby concur that you are also granting permission to any third party that we may employ, contract with, or otherwise retain the services of in order to operate, maintain, repair, enhance, or otherwise preserve our website or the underlying files or systems. You acknowledge that even if we would ordinarily be held vicariously liable for the acts of any of these third parties, you shall not hold us vicariously liable for such acts and that, in the event of any tort or other actionable harm against you, you shall bring an action directly against such third parties.

You also understand that we may use Google Analytics, which may assist us in understanding user behaviour and our user traffic. Feel free to read about Google’s approach to privacy at the following link: http://www.google.com/policies/privacy/.

Deletion Rights

You have the right to request that your data is deleted by FlowChat at any moment and without unnecessary delay. Please email hello@aiflow.chat and affirm ‘Request to delete data’ in your subject title or write to our registered office location via mail. Hence, please point out all of your information/ details and we will respond back to you in order to confirm that all of your data has been erased from our system. Nonetheless, users cannot utilise this right they have to delete their data (‘Right to Erase’) in order to avoid any financial obligations if they are incurred.

Minors

We at FlowChat do not knowingly collect any information from anybody under the age of 18. All of our products, services, and website(s) are intended for users who are at least 18 years old.

Safeguarding Measures

Since it is in our interests to do so, we take specific precautions to increase the security of our site and services. To be the most protected from any online security dangers, we advise using antivirus programs, firewalls, and other safeguards.

Contact Us

If you have any questions or concerns about our privacy policy or our practices, please contact us at hello@aiflow.chat.

By downloading, accessing, or using our website, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information/data as described in this Privacy Policy.